Tape libraries are a smart way for small and large businesses to store proprietary data, especially if it needs to be kept safe, secure and accessible. But even with the best tape drives, libraries can experience failures. Does this mean it is time to get a new one, or upgrade to that really expensive hard drive storage your neighbor has at his business?
Not quite yet. Companies specializing in tape library repair are out there and there is a good chance that they will be able to fix what is broken quickly for a fraction of the cost. Best part is, you most likely will not need any new hardware.
While tape library tuneups are quite common, you want to make sure you find a reliable repair service that does no further damage to your tapes and does not attempt to overcharge you. Here's a look at the type of repair work and services available so you have an idea of what you're in for.
Initial diagnosis. Look for companies that do preliminary diagnoses for free. This will tell you whether or not they stand behind their services. Ask the company or individual repair person to provide you with a quote for the cost of repairs. Most of these diagnoses can be done over the phone or email.
Quick turnaround time. Data storage malfunctions can present a major problem for businesses that rely on storage to keep their business running. Even if data storage isn't a primary function of your business, having a tape library that is running efficiently is crucial. Find a company that provides expedited service, even repairs that can be done within one day.
Firmware check. It is likely your firmware is outdated and needs to be upgraded. Most companies will do this for free with a standard repair service.
Documentation. Your repaired tape libraries should be tested before they are returned to ensure they're performing as well as they should be. Good companies will be happy to provide you with a testing report along with your refurbished equipment or parts.
Repair warranty. This is a given but can surprisingly be overlooked. Look for repair services that back their work with at least a 6-month warranty.
As long as you keep these few things in mind when looking for companies to repair your tape libraries, you will be in good shape. You can also check online discussion forums to see what people other people are saying about various businesses.
Drew is a freelance writer from Columbus, Ohio, who writes about the best tape drives and everything in between. Drew also writes about Magnext and Magnext tape library repair.
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